The Help Form should be completed by the person who wishes to lodge a complaint and duly signed. Where it is someone else lodging a complaint on behalf of another, an authorization letter must be availed to the ACC confirming the same.
The Help Form, where necessary should be accompanied by copies of:
National ID, Passport or other Identification document
Authorization letter where one is lodging a complaint on behalf of another.
Instruction notes,
Proof of payment e.g receipts, MPESA statement, bank statement, cheques
Correspondence with advocate e.g letters, emails, messages e.t.c
Police abstract,
Title documents,
Contractual agreements,
Court documents
Once a complaint has been received by the Commission, it is allocated a File Reference Number and Tracking Number and undergoes the enumerated processes in the respective divisions starting from the Review and Investigation Division.
